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Frequently Asked Questions
How do I connect my lights to the app?
Download the Neovibe app from the App Store or Google Play. Once installed, create an account and follow the in-app instructions to connect your device via Bluetooth or WiFi. Most products require you to put them in pairing mode by holding the power button for 5 seconds.
Are your lights compatible with smart home systems?
Yes! Most of our products are compatible with Google Home, Amazon Alexa, and Apple HomeKit. Check the individual product specifications for compatibility details. Our LED strips and smart panels offer the most integration options.
What's your shipping and return policy?
We offer free shipping on orders over $50. Standard shipping takes 3-5 business days, while express takes 1-2 days. Not vibing with your purchase? Return it within 30 days for a full refund, no questions asked. We just ask that you keep the original packaging.
Do you offer installation services?
All our products are designed for easy DIY installation. We provide detailed instructions and tutorial videos in our app and on our YouTube channel. For complex setups or custom installations, contact our customer support for recommendations on local installation partners.
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